Debt Recovery – Small Claims

This information sheet assumes that the contracts under which money is owed are legally enforceable, and that the debts are not subject to the National Consumer Credit Protection Act 2009 (Cth) or the National Credit Code If you are unsure, please contact Arts Law on (02) 9356 2566 or toll-free on 1800 221 457.

When chasing payment for goods or services, the first step is generally to send a letter of demand to the other party telling them of the dispute and the money outstanding, and giving them a defined period within which to settle the matter or else face legal action.

When sending a letter of demand, you should be careful not to:

A guideline on acceptable and unacceptable debt collection practices is published by the Australian Securities & Investment Commission (ASIC) as ASIC Regulatory Guide 96 – Debt collection guideline: for collectors and creditors. It is available at the ASIC website.

For assistance with drafting a letter of demand see Arts Law’s information sheet on Debt recovery Letter of Demand.

Response to letter of demand

In response to a letter of demand, a debtor may:

If you agree to a compromise with the debtor, make sure that it is in writing, or is confirmed in writing if agreed verbally, to avoid later disputes. You can seek the assistance of Arts Law regarding the form and terms of that agreement, including any release you are asked to provide the debtor in return for part payment.

You may consider writing off the debt – if, for example, the debtor’s response to your letter of demand is unsatisfactory; the size of the debt is so small that you decide that it is not worth pursuing further or because the debtor has asked you to do this and you have agreed.

If the debt is relatively small – say under $2,000 – many people decide to write off the debt because of the perception that it is too difficult and expensive to pursue, especially if lawyers are retained.

If you decide to write the debt off, you may be able to claim an income tax deduction or a Goods and Services Tax (GST) adjustment so that you do not pay income tax or GST on the amount that you do not recover from the debtor. See the ‘Taxation implications of bad debts’ section of this information sheet.

Small Claims debt recovery action

All State and Territory courts in Australia offer a small claims division of their local court or tribunal that provides a simple debt recovery procedure. Advantages are that the process is relatively informal, and that costs awarded against an unsuccessful party are limited.

So, what is a “small claim”? A small claim is a claim:

You are encouraged to represent yourself in a small claim and the circumstances when you can be legally represented may be limited.

If the debt is over the limit provided for in the relevant small claims division, you can still bring an action against the debtor, but you will probably need legal representation or at least legal advice.

To sue or not to sue…

Things to think about when deciding whether to commence a debt recovery action and when you should do this, include:

Who can I sue?

A small claims action can be brought against a person (sole trader), a group of people (partnership) or a corporate entity (company, incorporated association or cooperative). Generally, the court filing fees are more expensive for claims against a corporate entity.

It is important that you identify the specific entity that owes you the debt so that you can bring your claim against the appropriate person or corporate entity. If you name the wrong entity in your claim, any judgment you receive may be unenforceable. If the debt that you want to enforce arises under a contract, check the details of the contract for the name of the other party. If you had a verbal agreement with another person, consider whether they were dealing with you in their individual capacity or as a representative of a business.

If the debtor is trading under a business name you will need to do a business name search to identify the owner of the business. This search can be done using the ASIC Organisation and Business Names register (formerly the National Names Index), which can be accessed free via the ASIC website.

The debtor has to be identified in the Defendant or Respondent details of your claim form (often referred to as the Statement of Claim) as follows: “Respondent – Glen X of 99 Surreal Crescent, O’Connor, ACT”. Where the debtor is using a business name, you will need to add “…trading as (or “t/a”) [insert name eg Fantasy Dressers]” at the end.

As identified above, you will also need to specify the correct address for the debtor. If the debtor is a company – for example, Fantasy Dressers Pty Ltd – any business documents (such as invoices and business letters) should have its nine-digit Australian Company Number (ACN) after the company name. A company search, using this ACN, should be conducted through ASIC to identify the address of the registered office at which to serve the Statement of Claim and to ensure that the company is not in liquidation (you will have to pay a fee to ASIC to complete a registered office address search. See the ASIC website for more information).

If the person whom you intend to sue is an individual under the age of 18 you will need to obtain further advice from a lawyer or from the court staff before proceeding.

Taxation implications of bad debts

You may be able to claim an income tax deduction or a Goods and Services Tax (GST) adjustment in respect of a bad debt.

In order to claim a tax deduction for a bad debt deduction under section 25-35 of the Income Tax Assessment Act 1997 (Cth), the following minimum requirements must be met:

For more information about income tax deductions for bad debts, see the Australian Taxation Office ‘Taxation Ruling TR 92/18’ and/or seek advice from a taxation professional.

If you account for GST on an accrual basis, you may be able to claim a GST adjustment if you decide to write the debt off, or if the debt has been overdue for 12 months or more. If you have reported the GST in respect of the bad debt but have not received all or part of that GST from the debtor, you may have reported too much GST. You may be able to claim a decreasing adjustment on your Business Activity Statement (BAS) in the tax period in which the debt is written off, or if it has not been written off, in the tax period in which you become aware that the debt has been overdue for 12 months or more.

For more information about GST adjustments for bad debts, see the Australian Taxation Office ‘Goods and Services Tax Ruling GSTR 2000/2’ and/or seek advice from a taxation professional.

More information

Find out more information about small claims in your state or territory:

For a full list of helpful contacts in your state or territory download the PDF.

Arts Law cannot represent you at these proceedings and cannot draft your documents for the proceedings, but we can advise you about your rights in an arts related matter both before and during any legal action you pursue. If the debt is over the limit for a small claim and you need legal representation, Arts Law can assist with referrals to an appropriate solicitor.

Australian Capital Territory

In the ACT, a small claim is a claim:

Section 266A of the Magistrates Court Act 1930 (ACT) prevents the Magistrates Court from dealing with civil disputes involving less than $25,000. Disputes involving less than $25,000 fall within the jurisdiction of the ACT Civil and Administrative Tribunal (ACAT).

If the claim is over $25,000, you can still bring an action against the debtor, but you will probably need legal representation or at least legal advice. Also, such claims must be dealt with by a superior court (the Magistrates Court for claims up to $250,000 and the Supreme Court for larger claims) unless the parties both agree that it can be dealt with by ACAT.

The limitation period for debt or contract issues is 6 years after the action first accrues. The cause of action usually accrues when the debt becomes due or when the contract is not fulfilled. If you are outside the 6-year period you may still be able to bring a claim, but the other party can raise the expiration of the limitation period as a defence and ACAT (or the court) may deny your claim.

Small claims procedure

When can I use the ACAT?

The ACAT may be used for claims of up to $25,000. You may consider abandoning the excess over $25,000 in order to take advantage of the ACAT procedure which is quicker and cheaper. Claims of more than $25,000 must be brought in the Magistrates Court, unless the parties agree to use ACAT.

How do I make a small claim?

ACAT has a useful Guide to Applicants on its website (https://www.acat.act.gov.au/case-types/civil-disputes) which contains the forms you will need. Complete the Civil Dispute Application form either online or in hard copy and pay the filing fee. If you decide to apply with the hard copy, make sure to file two copies with ACAT. Remember to include on the claim form accurate details of the name and address of yourself (‘Applicant’) and the debtor (“Respondent”). If you are making an application on behalf of a company, you will also need to lodge an Authority to Act for a Corporation form. Unless informed at the time of lodgement that you want to serve the application yourself, ACAT will serve a copy of the Civil Dispute Application form on the Respondent by pre-paid post.

If you choose to serve the Civil Dispute Application form on the Respondent yourself, you must complete an Affidavit of Service within 72 hours and file it at ACAT. The Affidavit of Service is proof that the Respondent has been served with the Civil Dispute Application.

If you are claiming a sum of money, you may include a claim for interest on that amount.

How much will it cost?

There is a small lodgement fee for filing your claim. For further information on lodgement fees you can visit the ACAT website here: https://www.acat.act.gov.au/fees-and-forms/acat-fees

A hearing fee is charged if the matter goes to a hearing which lasts longer than one day – although this is not usually the case for small claims.

What happens next?

Within 21 days from the date on which the claim is served*, the Respondent must:

(a) pay you the full amount – in which case you need to notify ACAT that the debt has been paid; or

(b) file a Response with ACAT stating that the debt is disputed either in full or in part or admitting the debt and making a proposal for payment; or

(c) contact you to try and reach a settlement agreement – if you do reach an agreement, ACAT must be notified in writing.

If the Respondent fails to do any of these things within the 21 (or 25) day period, the Applicant may file an ‘Application for Default Judgment – Civil Dispute’ form requesting ACAT to enter a judgment against the Respondent. If the Defendant does not have a good reason for failing to file a Response, a default judgment application allows ACAT to make a decision in the Plaintiff’s favour without going through the full trial process. This is only possible where the Civil Dispute Application Form sets out the Plaintiff’s case in enough detail, which is you should ensure you complete it as best you can.

*If the claim has been posted to the Respondent or the Respondent is located outside the ACT, you must allow an extra 4 days.

Can I settle before the hearing?

Yes. If you do reach an agreement, ACAT must be notified in writing.

If the Respondent files a Response, ACAT will usually arrange an informal conference where a Tribunal officer will encourage and assist the parties to settle the dispute. If an agreement is not reached in the conference, the matter will be heard by ACAT.

What happens at the hearing?

The parties will be notified of the hearing date. You may wish to be represented by a lawyer at the hearing, although many people choose not to do so as solicitors’ costs are not recoverable even if you are successful. It is important for both the Applicant and the Respondent to have all evidence prepared and available to prove their case. After listening first to the Applicant’s case and then to the Respondent’s case, the Member will make orders which are legally binding on the parties.

Costs

Generally, each party to the proceedings must pay their own costs. While the successful party can’t recover all of their costs, the ACAT does, however, have discretion to order an unsuccessful Respondent to reimburse the Applicant for the cost of the filing fee. The Tribunal also has discretion where one party causes unreasonable delay or obstruction to order that party to reimburse the other party for the reasonable costs arising from the delay or obstruction.

Enforcement

If you are successful and the Respondent does not pay you, there are a number of methods of enforcement. ACAT’s order is treated as an order filed in the Magistrates Court and can be enforced under the rules of that Court. The Court may order the sheriff or bailiff to seize and sell the judgment debtor’s property to satisfy the debt owed to you or make an order for regular payments ‘attaching’ to the wages or earnings of the Respondent until you are paid. If you are in this position, we recommend that you seek advice from Arts Law.

Appeals

An unsuccessful party can appeal a decision by ACAT. The appeal must be lodged within 28 days of the decision (although ACAT can extend the time).

New South Wales

In NSW, the Local Court deals with debt recovery claims up to the value of $100,000. If the amount of money that is owed exceeds $100,000 you will be required to commence action in either the District Court or Supreme Court of NSW.

The local court has two divisions to determine civil cases; the Small Claims Division hears claims up to $20,000 and the General Division hears claims over $20,000 (up to $100,000).

The limitation period for debt or contract issues is 6 years running from the date on which the cause of action first accrues. The cause of action usually accrues when the debt becomes due or when the contract is not fulfilled. If you are outside the 6-year period you may still be able to bring a claim, but the other party can raise the expiration of the limitation period as a defence and the Court may deny your claim.

Small claims procedure

In NSW, you may use the Small Claims Division of the Local Court for claims less than $20,000. However, its General Division can hear claims between $20,000 and $100,000. Proceedings in the Small Claims Division are less formal meaning that there are usually no witnesses or lawyers unless the Court allows it. There is also a limited right to appeal. Claims in the General Division are more formal, and appeals can be made to the Supreme Court on a question of law.

How do I make a small claim?

To lodge a claim, including a small claim, you need to file a document with the court which is referred to as an ‘originating process’. A Statement of Claim is a type of originating process document which can be lodged with the Local Court to commence proceedings.

The Statement of Claim and other Local Court forms are available online on the Local Court website here: https://www.localcourt.nsw.gov.au/ or on the Justice NSW website here: http://www.ucprforms.justice.nsw.gov.au/.

Your Statement of Claim must include the correct name and address of you (‘Plaintiff’) and the other party (‘Defendant’). If the Defendant is a registered company, you should ensure that the name and address on the Statement of Claim are the same as those on the ASIC register (see the ‘Who Can I sue?’ section of this information sheet). You should also include details of the claim such as any invoice number and when the debt became due. The Statement of Claim contains instructions on how to complete the form.

Once you have completed the Statement of Claim form you must file at least 4 copies of it with the court by handing the copies in to the court registry and paying the filing fee. One copy will be returned to you, two are for the Defendant and the other is retained by the Court.

You must then ensure the Statement of Claim is served on the Defendant. The Court has certain requirements for serving documents on a Defendant, so people often employ a process server to ensure that it is done correctly. You can also choose to serve the document yourself to try and reduce costs, although it is worth considering that people can react quite strongly to being served with court documents.

What can the other party (debtor) do?

Once the Defendant has been served with a Statement of Claim they have 28 days to either file a Notice of Defence (Notice of Defence Forms are available from the Local Court or on their website) or admit the Plaintiff’s claim and agree to repay the money. If the Defendant chooses to file a Notice of Defence it must be served on the Plaintiff no later than 14 days after it was filed with the Court.

If the Defendant fails to file a Notice of Defence with the Court or admit the claim and apply to repay the debt within the 28 days, the Plaintiff can apply for judgment by lodging a ’Notice of Motion for Default Judgment’, which is available from the Court or its website. If the Defendant does not have a good reason for failing to file a Notice of Defence, a default judgment application allows the Court to make a decision in the Plaintiff’s favour without going through the full trial process. This is only possible where the Statement of Claim sets out the Plaintiff’s case in enough detail, so you should ensure you complete it as best you can.

If the Defendant defends the claim, the matter will automatically be set down for a pre-trial review.

How much will it cost?

There is a small filing fee for the Statement of Claim. For further information on filing fees visit the NSW Law Courts website here: https://www.localcourt.nsw.gov.au/local-court/forms-and-fees/fee.html

Although each party can engage a solicitor to represent them, for many matters before the Small Claims Division there is no need for a solicitor and legal representation will usually significantly increase the cost of the proceedings. Generally, the successful party is not entitled to claim their legal costs from the other party, although they may be able to claim their administrative costs and expenses, such as service fees and witness expenses, for bringing or defending the claim.

Can I settle before the hearing?

Yes, the parties may settle the matter between themselves at any time before the hearing. They are encouraged to do so at the pre-trial review, and, during the pre-trial review, the Magistrate may refer the parties to a Community Justice Centre representative present at the Court. Community Justice Centres also offer mediation services.

The pre-trial review is an informal review of the facts of the dispute, and statistics show that an amicable settlement will often be reached at this stage. The review is conducted by an officer of the Court, usually a Magistrate. Failure by either party to attend the pre-trial conference without a good reason can result in an order being made against them.

What happens at the hearing?

If there is no agreement at the pre-trial review a hearing date is set. The person conducting the pre-trial review will advise all parties about the evidence they will have to present to ensure that a quick and fair trial will take place. Hearings are generally conducted by a Magistrate or an Assessor, and there should be minimal formality.

Enforcement

The order of the Magistrate made at the hearing is legally binding on the parties. If either party fails to comply with the order, it may be enforced against the defaulting party in the Local Court.

Northern Territory

In the Northern Territory, the Local Court can deal with debt recovery claims between $25,000 and $250,000. If the money that is owed exceeds $250,000 you must commence your action in the Supreme Court of the Northern Territory. If the claims are less than $25,000, they cannot be brought in the Local Court and must be brought in the Northern Territory Civil and Administrative Tribunal (NTCAT).

The limitation period for debt or contract issues is 3 years from the date on which the cause of action first accrues. The cause of action usually accrues when the debt becomes due or when the contract is not fulfilled. If you are outside the -year period you may still be able to bring a claim, but the other party can raise the expiration of the limitation period as a defence and NTCAT (or the court) may deny your claim.

Small claims procedure

In the Northern Territory, claims can be commenced in NTCAT or the Local Court depending on the size of your claim. For claims up to $25,000 your claim should be brought in NTCAT and for claims between $25,000 and $250,000 you should bring your action in the Local Court.

How do I make a claim?

NTCAT

You (the ‘Applicant’) should complete ‘Form 1 Initiating Application’ obtained from the NTCAT website. Make sure you carefully identify the party that owes you the debt (the ‘Respondent’). If you do not correctly identify the right entity that owes you the debt as the Respondent, any judgment that you receive may be unenforceable (see the ‘Who Can I Sue’ section of this information sheet).

When you have filed your initiating your Initiating Application with NTCAT and paid the applicable fee it will be assessed by the Registrar. If your Initiating Application is accepted, you will receive a copy to deliver (serve) to the Respondent.

Local Court

To start a claim, you must fill in a ‘Statement of Claim’ form, which you may obtain from any NT Local Court office or the Court’s website. Make sure you include accurate names and addresses for both yourself (‘Plaintiff’), and the other party (‘Defendant’). If you do not correctly identify the entity that owes you the debt as the Respondent, any judgment that you receive may be unenforceable (see the ‘Who Can I Sue’ section of this information sheet). You must also complete a ‘List of Documents’ form. Then hand in (file) three copies of the completed forms to the Local Court nearest to you. If, however, that venue doesn’t have a particular relationship to the Defendant or the claim, the Defendant can apply to have the matter transferred to another more appropriate venue of the Court.

The Statement of Claim and List of Documents must be delivered (served) to the Defendant personally, along with a ‘Notice of Defence’ (also available from a Local Court office or the Court’s website). This means that the documents must be delivered to the Defendant in person, and that mailing them is not sufficient. You can serve the Statement of Claim up to 6 months after the date it was filed, although this can be extended for another 6 months if you apply to the Court for an extension of time before the time limit has expired.

The Court can arrange service of the relevant documents to the Defendant. If you serve the documents yourself, you should prepare an ‘Affidavit of Service’ (a sample is provided on the Statement of Claim form). The Affidavit is proof that the Defendant has been served with the Statement of Claim. Depending on who the Defendant is, you may need to follow rules relating to service of documents set out in other legislation like the Business Names Act or Corporations Act. If you are unable to personally serve the Defendant with the documents, you may pay for a licensed process server or private bailiff to do this.

If you are claiming a sum of money, you may include a claim for interest on that amount. The Court may have discretion to award whatever rate of interest it chooses.

What can the other party (debtor) do?

NTCAT

The Respondent may be required to file a ‘Form 2 Response’ outlining the reasons why they oppose the application. If a response is filed, the Respondent will be required to serve the Applicant. A Respondent may also make a counterclaim against the Applicant by including it in the Form 2 Response.

Local Court

The Defendant has 28 days from the date on which the Statement of Claim is served to either settle the claim directly with the Plaintiff or file one of the following with the Court:

A copy of any document filed by the Defendant will be sent to the Plaintiff.

If the Defendant wishes to bring their own claim against the Plaintiff (Counterclaim), they can do so by including the Counterclaim in the Notice of Defence.

If the Defendant fails to do any of these things within that time, the Plaintiff can apply for judgment without a court hearing by filing an ‘Application for Default Judgment’ form. This can be obtained from a Court office or its website. If the Defendant does not have a good reason for failing to file a Notice of Defence, a default judgment application allows the Court to make a decision in the Plaintiff’s favour without going through the full trial process. This is only possible where the Statement of Claim sets out the Plaintiff’s case in enough detail, so you should ensure you complete it as best you can.

The Defendant may, however, be able to apply to have the default judgement set aside and the matter re-heard in certain circumstances.

How much will it cost?

A small fee is payable for filing the Initiating Application/Statement of Claim with the relevant body. The fees are available at the NTCAT website and NT Courts website.

Can I settle before the hearing?

Yes, you may settle at any stage before or during the proceedings but before judgment, but you must let the Tribunal or Court know of the settlement once it has been finalised. You should not, however, tell the Court or Tribunal that a settlement offer has been made prior to it being accepted. If a settlement is reached you should, ideally, have a written and signed settlement agreement which you can file in court to prove the terms of the settlement.

What happens at the hearing?

NTCAT

In small claims matters, parties will usually represent themselves. It is only with the leave of NTCAT that they are entitled to be represented by a legal practitioner.

The tribunal member will manage the hearing and ensure that each party is given the opportunity to present their case and respond to the other party’s submissions. The Applicant will usually be asked to present their case first and the Respondent will then be given the opportunity to respond.

The NTCAT is not bound by rules of evidence and may inform itself of any matter relevant to a proceeding by any means it thinks appropriate.

Local Court

If you wish, you may have another person (eg. a lawyer, friend) represent you. If a lawyer represents you, it is up to you to pay their fees. If you are representing yourself be ready to prove your case. This means having all relevant papers with you (including any contracts, invoices, receipts, and diary notes) and arranging for any witnesses to attend the hearing.

The Court listens first to the Plaintiff’s case and then to the Defendant’s case. Note that the Court is also not bound by the rules of evidence. When the Court has heard the case in full it will give a judgment and make orders which must be obeyed by the party against whom the orders are made.

Costs

NTCAT

The usual rule in NTCAT proceedings is that the parties bear their own costs with the exception of certain unavoidable costs such as application fees which may be recovered.

Local Court

Costs may be awarded if the Court thinks it is reasonable to do so. All costs of the proceedings are awarded entirely at the discretion of the Court.

Enforcement

If the order is not obeyed, you can enforce the order. An NTCAT order can be registered and enforced by the Local Court and the Local Court can enforce its own orders. You may seek advice from the Court if you are in this position.

Queensland

In Queensland, the Magistrates Court can deal with debt recovery claims up to the value of $150,000. Debt recovery claims between $150,000 and $750,000 are dealt with by the District Court and debt recovery claims greater than $750,000 are dealt with by the Supreme Court.

The limitation period for debt or contract issues is 6 years from the date the cause of action arose. The cause of action usually accrues when the debt becomes due or when the contract is not fulfilled. If you are outside the 6-year period you may still be able to bring a claim, but the other party can raise the expiration of the limitation period as a defence and QCAT (or the court) may deny your claim.

Small claims procedure

Small claims are part of the minor civil disputes jurisdiction and are dealt with by the Queensland Civil and Administrative Tribunal (‘QCAT’). The Magistrates Court of Queensland does not have a small claims jurisdiction.

When can I use QCAT?

QCAT’s jurisdiction extends to: